Thuraya IP Error Fault Codes

Thuraya DSL IP Error Fault code 117
Symptoms
Network connection failure – PDP rejected for unspecified reason. Reacquiring connection…

Causes
Network connection failure – unknown cause.

Troubleshooting and Resolution
If the problem continues, contact your Service Provider. Network may be down.

Thuraya DSL IP Error Fault Code 2
Symptoms
SIM card read/write error. Power down and try again.

Causes
Failure to read from or write to the SIM card.

Troubleshooting and Resolution
Power down ThurayaDSL and try again. SIM card may be damaged. Visually inspect the SIM card and return it to your Service Provider if damaged. SIM card contacts may be dirty. Clean the SIM card contacts with a dry cloth. If the problem continues, replace SIM card with a known good SIM card. If the problem persists, return the unit to your Service Provider for service.

Thuraya DSL IP Error Fault Code 3
Symptoms
SIM card access has been blocked. Please contact your Service Provider.

Causes
Failure to access the SIM card due to too many failed attempts with an invalid PIN.

Troubleshooting and Resolution
This occurs after 3 failed attempts to enter the PIN. The SIM card is locked. Enter the PUK to unlock the SIM card.

Thuraya DSL IP Error Fault Code 4
Symptoms
SIM card has been improperly changed during an active session. Power down and try again.

Causes
You replaced a SIM card with another after the ThurayaDSL was turned on.

Troubleshooting and Resolution
The SIM card must be replaced when the unit is turned off. Make sure the unit is turned off before replacing the SIM.

Thuraya DSL Fault code 5
Symptoms
SIM card is not responding. Power down and try again.

Causes
Hardware failure to access the SIM card.

Troubleshooting and Resolution
Power down ThurayaDSL and try again. SIM card may be damaged. Visually inspect the SIM card and return it to your Service Provider if damaged. SIM card contacts may be dirty. Clean the SIM card contacts with a dry cloth. If problem continues, replace SIM card with a known good SIM card. If problem persists, return the unit to your Service Provider for service.

Thuraya DSL Fault code 7
Symptoms
You are not allowed to connect to the network. Please contact your Service Provider.

Causes
Network connection failure because the user is not allowed to connect to the Network.

Troubleshooting and Resolution
Your authorisation has been removed by your Service Provider (SIM card IMSI is not authorised). Contact your Service Provider to regain service.

Thuraya DSL Fault code 8
Symptoms
Your ThurayaDSL terminal is not allowed to connect to the network. Please contact your Service Provider.

Causes
Network connection failure because the ThurayaDSL is not allowed to connect to the Network.

Troubleshooting and Resolution
The ThurayaDSL authorisationhas been removed by your Service Provider (ThurayaDSL IMEI is not authorised). Contact your Service Provider to regain authorised service.

Thuraya DSL Fault code 9
Symptoms
You have no subscription, service is not allowed. Please contact your Service Provider.

Causes
Network connection failure because you are not identified as a subscriber to the service.

Troubleshooting and Resolution
Contact your Service Provider to receive authorised service. Your Service Provider should check the subscription entries in the Home Location Registry.

Thuraya DSL Fault code 10
Symptoms
This ThurayaDSL terminal was detached by the network. Cause unknown. Power down and try again.
contact your Service Provider.

Causes
Network connection broken with an unknown cause.

Troubleshooting and Resolution
Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 11
Symptoms
Network connection failure – Invalid parameters used for network attach procedure. Please contact your Service Provider.

Causes
Network connection failure due to use of invalid parameters.

Troubleshooting and Resolution
Contact your Service Provider.

Thuraya DSL Fault code 12
Symptoms
Network connection failure – LLC or SNDCP failure. Power down and try again.

Causes
Network connection failure caused by LLC or SNDCP failure.

Troubleshooting and Resolution
Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider

Thuraya DSL Fault code 13
Symptoms
Network connection failure – Unknown PDP type. Please contact your Service Provider.

Causes
Network connection failure.

Troubleshooting and Resolution
Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 14
Symptoms
Network connection failure – User authorisation failed. Please contact your Service Provider.

Causes
Network connection failure because the user is not authorised for service.

Troubleshooting and Resolution
Contact your Service Provider to regain authorised service. Your Service Provider should check the subscription entries in the Home Location Registry.

Thuraya DSL Fault code 15
Symptoms
Network connection failure – Service option not supported. Please contact your Service Provider.

Causes
Network connection failure because the service option is not supported.

Troubleshooting and Resolution
Contact your Service Provider to regain authorised service. The Service Provider should check the subscription entries in the Home Location Registry.

Thuraya DSL Fault code 16
Symptoms
Network connection failure – Service option not subscribed. Please contact your Service Provider.

Causes
Network connection failure because user was not subscribed to the service option.

Troubleshooting and Resolution
Contact your Service Provider to regain authorised service. The Service Provider should check the subscription entries in the Home Location Registry.

Thuraya DSL Fault code 17
Symptoms
Network connection failure – N-SAPI has already been used. Power down and try again.

Causes
Network connection failure because network assigned an N-SAPI that is already being used.

Troubleshooting and Resolution
Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 18
Symptoms
Network connection failure – Regular PDP deactivation by network. Power down and try again.

Causes
The connection was deactivated by the Network.

Troubleshooting and Resolution
Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 19
Symptoms
Network connection failure – SM network failure. Power down and try again.

Causes
Connection failure due to SM network failure.

Troubleshooting and Resolution
Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 20
Symptoms
Network connection failure – Too many failures to activate PDP context. Power down and try again.

Causes
Too many failed attempts (4) to connect to the Network.

Troubleshooting and Resolution
This failure may occur because of a weak signal due to obstructions or geographic position (such as extreme latitude or longitude). Contact your Service Provider to verify coverage for your location.

Thuraya DSL Fault code 21
Symptoms
Network connection failure – Network assigned an invalid IP address. Power down and try again.

Causes
Assignment of an invalid IP address by the network during connection.

Troubleshooting and Resolution
Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider. The Service Provider should verify that you have the correct network settings.

Thuraya DSL Fault code 22
Symptoms
Network connection failure – No response from network. Power down and try again.

Causes
Network connection failure due to lack of a response from the network.

Troubleshooting and Resolution
Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 23
Symptoms
Network connection failure – Protocol error received from network. Power down and try again.

Causes
Network connection failure due to a protocol error.

Troubleshooting and Resolution
Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 24
Symptoms
Network connection failure – GPRS stack could not attach to MUX interface. Power down and try again.

Causes
Internal software error.

Troubleshooting and Resolution
Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 26
Symptoms
IM card error – IMSI field is longer than 8 bytes and is invalid. Please contact your Service Provider.

Causes
SIM card may have been programmed incorrectly.

Troubleshooting and Resolution
SIM card was incorrectly programmed. The SIM card must be replaced by another from your Service Provider.

Thuraya DSL Fault code 27
Symptoms
GPRS software internal failure – GPRS stack message subscription failure. Please contact your Service Provider.

Causes
Internal software error.

Troubleshooting and Resolution
Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 28
Symptoms
Your PC has been disconnected from the ThurayaDSL terminal. Please reconnect your PC if you desire service

Causes
The connection between PC and ThurayaDSL has been removed, or The interface cable between PC and ThurayaDSL is not plugged in properly.

Troubleshooting and Resolution
Remove and reinsert the interface cable from both the PC and the ThurayaDSL. When done reboot the ThurayaDSL.

Thuraya DSL Fault code 25
Symptoms
Network connection failure – GPRS stack could not detach from MUX interface. Power down and try again.

Causes
Internal software error.

Troubleshooting and Resolution
Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 41
Symptoms
Your PC is opening large numbers of TCP connections (may be a virus generating connections). The ThurayaDSL terminal is running out of resources.

Causes
Applications (and possibly viruses) on your PC are generating excessive Internet connections.

Troubleshooting and Resolution
Check your PC for applications that may open large numbers of connections and disable these applications. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 42
Symptoms
TCP connection resources are depleted due to your PC opening excessive connections. You must restart your terminal to regain service to the network.

Causes
Excessive TCP connections by the PC have consumed all available connection resources in the terminal. The terminal cannot recover from this error.

Troubleshooting and Resolution
Clean up PC applications that are consuming excessive TCP connections. Power down ThurayaDSL and try again. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 101
Symptoms
You were detached by the network. The ThurayaIP terminal is attempting to reattach…

Causes
Connection broken by the Network.

Troubleshooting and Resolution
Power down ThurayaIP and try again. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 102
Symptoms
No network connection – User initiated detach from network.

Causes
The ThurayaDSL terminal has received detach confirmation from the network.

Troubleshooting and Resolution
If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 103
Symptoms
Network connection failure – PLMN is not allowed. Reacquiring connection.

Causes

Network connection failure due to PLMN not allowed.

Troubleshooting and Resolution
If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 104
Symptoms
Network connection failure – LA is not allowed. Reacquiring connection…

Causes
Network connection failure because ThurayaDSL is in a service not allowed Location Area (LA).

Troubleshooting and Resolution
If the problem continues in other areas where service is allowed, contact your Service Provider.

Thuraya DSL Fault code 106
Symptoms
Network connection failure – ThurayaIP terminal implicitly detached by the network. Reacquiring connection…

Causes
Network connection failure because the ThurayaIP was implicitly detached by the Network.

Troubleshooting and Resolution
If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 107
Symptoms
Network service is not available – Network resources not available. Reacquiring connection…

Causes
Network service not available due to lack of network resources.

Troubleshooting and Resolution
The spot beam is dark and cannot be illuminated for ThurayaDSL service. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 108
Symptoms
Network service is not available. Reacquiring connection…

Causes
Network service not available.

Troubleshooting and Resolution
The spot beam is dark and cannot be illuminated for ThurayaDSL service. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 110
Symptoms
Access to network is not available at the moment, ThurayaDSL terminal acquiring network…

Causes
Network service not available because cell access is barred.

Troubleshooting and Resolution
If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 109
Symptoms
Network service is not available – No network. Reacquiring connection…

Causes
Network service not available.

Troubleshooting and Resolution
If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 111
Symptoms
Network service is not available – Limited network service. Reacquiring connection…

Causes
Network service not available due to limited service.

Troubleshooting and Resolution
If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 105
Symptoms
Network connection failure – Roaming is not allowed. Reacquiring connection.

Causes
You are using a SIM card from a carrier that does not have a roaming agreement with your Service Provider.

Troubleshooting and Resolution
If the problem continues with an authorised SIM card, contact your Service Provider.

Thuraya DSL Fault code 112
Symptoms
Network service is not available – Invalid position. Reacquiring connection…

Causes
Network service not available because the GPS position is not valid.

Troubleshooting and Resolution
You should verify that the ThurayaDSL has an open view of the sky to get a GPS fix. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 113
Symptoms
Network service is not available – Invalid position for the selected Service Provider. Reacquiring connection…

Causes
Network connection failure because the of an invalid GPS position.

Troubleshooting and Resolution
Verify that the ThurayaDSL has an open view of the sky to get a GPS fix. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 114
Symptoms
Network service is not available – Invalid position for selected RAI. Reacquiring connection…

Causes
The GPS fix does not match the selected Routing Area Information (RAI).

Troubleshooting and Resolution
You should verify that the terminal has an open view of the sky to get a current GPS fix. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 115
Symptoms
Network service is not available – Unknown cause. Reacquiring connection…

Causes
Network service not available – cause unknown.

Troubleshooting and Resolution
If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 116
Symptoms
Network connection failure – Insufficient resources. Reacquiring connection…

Causes
Network connection failure due to insufficient resources.

Troubleshooting and Resolution
If the problem continues, contact your Service Provider. Network may be down.

Thuraya DSL Fault code 118
Symptoms
Network connection failure – Service option temporarily out of order. Reacquiring connection…

Causes
Network connection failure because service option is temporarily out of order.

Troubleshooting and Resolution
If the problem continues, contact your Service Provider. Network may be down.

Thuraya DSL Fault code 119
Symptoms
Network connection failure – PDP deactivated by network. Reacquiring connection…

Causes
Network connection failure.

Troubleshooting and Resolution
If the problem continues, contact your Service Provider. Network may be down.

Thuraya DSL Fault code 120
Symptoms
No network connection – User initiated PDP deactivation.

Causes
The ThurayaDSL was powered down while connected to the network.

Troubleshooting and Resolution
You will generally not see this code. In order for you to deactivate the PDP, you must power down the terminal. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 121
Symptoms
Network connection failure – Missing or invalid APN. Please provide correct information and try again.

Causes
Network connection failure because the APN is missing or invalid.

Troubleshooting and Resolution
Contact your Service Provider to get the correct network settings.

Thuraya DSL Fault code 122
Symptoms
Network connection failure – Rejected by GGSN. Please re-enter User ID/Password and try again.

Causes
Network connection failure due to rejection by the GGSN.

Troubleshooting and Resolution
Verify that your Service Provider User ID and password are correctly set on the Network Settings screen. If they are correct and the problem continues, contact your Service Provider.

Thuraya DSL Fault code 123
Symptoms
Network connection failure -Subscribed QoS rejected by network. Please modify parameters and try again.

Causes
Network connection failure because the requested QoS was rejected by the Network.

Troubleshooting and Resolution
Modify the QoS settings and try again. If the problem continues, set all QoS settings to the default values and try again. If the problem continues with the default values, contact your Service Provider.

Thuraya DSL Fault code 125
Symptoms
Network connection failure – Unknown Session Manager error. Reacquiring connection…

Causes
Network connection failure due to unknown session manager error.

Troubleshooting and Resolution
If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 126
Symptoms
Network access temporarily unavailable – please wait, the ThurayaDSL terminal should automatically reacquire a connection within 1-2minutes.

Causes
Network connection failure because network access is blocked.

Troubleshooting and Resolution
Network access is blocked. The network will send the ThurayaDSL a timer value, and the ThurayaDSL will attempt to connect again when the timer is complete. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 127
Symptoms
Network access blocked – Radio priority is less than threshold. ThurayaDSL terminal waiting to be unblocked by the network…

Causes
Network access is blocked due to the user’s priority.

Troubleshooting and Resolution
You are blocked from Network access due to your network priority. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 128
Symptoms
Network Blocked – GPS fix is too old. ThurayaDSL terminal will attempt to reacquire connection after receiving a new GPS fix.

Causes
Notification of a GPS fix during or after Network connection procedure.

Troubleshooting and Resolution
A new GPS fix is sent to the network that is more current than the one sent when the connection was acquired. The ThurayaDSL will reacquire the connection. If the problem continues and a new connection cannot be made, contact your Service Provider.

Thuraya DSL Fault code 129
Symptoms
Network access blocked – GPS location may be too old. If condition does not clear, please obtain a new GPS location.

Causes
GPS fix may be too old.

Troubleshooting and Resolution
Verify that the ThurayaDSL has an open view of the sky to get a GPS fix. If the problem continues, contact your Service Provider.

Thuraya DSL Fault code 124
Symptoms
Network connection failure – Invalid transaction id. Reacquiring connection…

Causes
Network connection failure due to invalid transaction ID.

Troubleshooting and Resolution
If the problem continues, contact your Service Provider.

Mark as helpful. 0

Posted in: Thuraya